Monday, 11 April 2016

Cloud in Africa: Interactive Intelligence Launches Customer Engagement Cloud Service in South Africa

Cloud in Africa: Interactive Intelligence Launches Customer Engagement Cloud Service in South AfricaInteractive Intelligence PureCloud Engage℠ designed to help contact centres accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience Interactive Intelligence Group Inc. (Nasdaq: ININ) (www.inin.com), a global leader of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud service (http://www.apo.af/tay3QQ) for businesses throughout South Africa.    

The unique PureCloud Engage℠ architecture (http://www.apo.af/tay3QQ), along with its advanced functionality, fast deployment, and simple month to month subscription terms offer contact centres accelerated business impact, more consistent outcomes, and the most innovative customer and agent experience.    

“While cloud solutions have matured quickly, many organisations are still concerned about security,” said World Wide Worx Managing Director Arthur Goldstuck. “It’s important to understand that cloud architectures differ quite a bit, and these differences have important security implications. As organisations evaluate their cloud options, they should assess a vendor’s security certifications, access management controls, encryption, and intrusion testing protocols. With careful assessment, organisations will find that in many instances modern cloud solutions are more secure than on-premises solutions. Combined with month-to-month subscription terms, these cloud solutions can give organisations an incredibly flexible, low-risk, high-value option.”    

PureCloud Engage℠ was built from the inside out with the most stringent security requirements in mind. It also addresses contact centre pain points such as high costs, lack of scalability, and difficulty managing geographically dispersed remote sites according to Interactive Intelligence Managing Director, Africa Region Andre le Roux.    

“Local contact centres increasingly need to roll out faster, scale up or down for campaigns without unnecessary expense, and focus their resources and budget more on staff and customer experience rather than infrastructure,” le Roux said. “The unique PureCloud Engage℠ architecture reduces start-up time to a matter of days, simplifies the management of workpools in different locations, and offers maximum reliability and scalability within a pay-as-you-go monthly subscription model.” Read more...

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